How to set up your Direct Debit payers

Setting up your payers

SmartDebit is a leading payment service provider. We can help you set up Direct Debits with your customers by the traditional paper method of filling in forms or by paperless means over the phone or Internet. SmartDebit takes care of checking the information and uploading it through to BACS. If the amount to be debited is fixed each period, we can automate the Direct Debit collections shortly afterwards on your behalf.

See for yourself how easy paperless payment processing is to administer – email for a password to access an online demonstration.

Paperless mandates

• Setting up a paperless Direct Debit for a customer is even faster and can be done by call centre staff, customer facing staff or online via your website.

• Over the telephone - a short script is read out to your payer. The payer’s name, address and bank details are taken and keyed online into a single page data entry screen. The bank details are validated and confirmation can be emailed immediately to the payer.

• Over the Internet - the payer fills in a single page data entry form then ticks a box to confirm they want to set up a Direct Debit. They then fill in a simple, single page with name, address and bank details. Find out more about website debits.

• Face to face - details are taken verbally using a script then entered online (as above).
  With all three methods, a real time validation is quickly made to check the payer’s bank account details. If the data is correct, we can send an email (in your branding) in less than 30 seconds to the payer to confirm set up. Alternatively you can write a welcome letter.

Paper mandates

There are many reasons why you may need to take payment face to face, or by letter or email. Orders may need to be discussed or require a signature. Setting up payers for paper Direct Debit processing is quick and simple:

• Face to face - a simple form (paper mandate) is completed and signed by the payer.
• Web – customers can download a Direct Debit mandate from your web site, complete and sign it then post the original back.

• Email – you can email an application form to the payee to complete, and sign it then post the original back.

  Once you receive the signed Direct Debit paper mandate, you can capture the data by using our online portal ‘iDD Admin’. You need to store the original mandate safely as confirmation of the payer set up