FAQs - Setting up payers

How long does setting up a new
payer take?

This takes just a few minutes – see for yourself how easy the process is with our online customer sign up demo.

Can we offer our payers a choice of payment date?

Of course! If you are new to Direct Debiting, it’s best to discuss this with us so that we can advise on what’s best for your individual requirement.

 

Will payers be notified when the direct debit has been set up?

Payers will be sent set up confirmation in 30 seconds or less by email (later by post). If the amount to be debited is known/fixed each month, then the same email will provide Advance Notice to inform the payer of the payment schedule.

Will our website get any feedback that the Direct Debit sign-up was successful?

If you provide us with a return url, the system will send immediate confirmation to indicate that the payer set up is complete.

Do we need a signature from our customer to set up a Direct Debit?

Yes, if you use a paper form to set up a new payer.

No, if you use our paperless service which is ideal for transactions via your web site, phone or face to face. Discover more about how to set up your payers.

Can I sign up payers online?

We can set up an e-commerce service enabling you to sign up payers via your website. We have 3 options available, depending on your needs.