FAQs - Administration
How easy is it to administer paperless Direct Debiting?
It’s very simple because there’s so little to do. Firstly, payers are signed up which can be done in one of three ways:
- By completing the paper mandate form and adding the name, address and bank details to our online administration service.
- Over the phone by keying direct into our online service.
- On your website, where the payer keys in the data themselves.
If the collection amount is fixed, we can then begin Direct Debiting right away and forward any relevant reports to you. If the amounts vary each month, they can be keyed onto our online system. The process can be partially or fully automated.
What should I do with the ADDACS/ADDACS reports?
We will have updated our records; you will need to do the same with yours.
Do you have an online
Yes and it’s extremely simple to use – take a look for yourself with a demo of our online admin portal.
Do you have a reseller agreement
Yes, we would be happy to provide details of our excellent reseller agreement – please email us for information.
What support do you provide?
A personal Account Executive is appointed to manage your account. Support is available Monday – Friday between 8.30 am and 5.30 pm, and is inclusive in the cost of the service. If you have any queries or need help, please call Customer Services on 01276 472200.
How often can I send you a new
This may depend on how many new payers you plan to send in a file. If just a few, once a month is sufficient.
How often can I send you a charge file?
Large volume customers sometimes send these daily, while those with a small volume send theirs as little as once a month to reduce costs.
What are ARUDD/ADDACS reports?
ARUDD (Automated Returned Unpaid Direct Debit) details payers who have not paid. ADDACS (Automated Direct Debit Amendments and Cancellations) details payers who have either cancelled by instructing their bank or amended account details.