Client testimonials

See what our clients - from major corporations to small businesses to local charities and organisations - think about SmartDebit.

"We began working with SmartDebit in October 2007. They reacted quickly to a difficult requirement, integrating both Direct Debit and credit card payment processing to our web site as well as to our call centre. The staff training they provided was excellent and well-received. SmartDebit have always delivered and their approach is as enthusiastic today as it was at the beginning. I have no hesitation in thoroughly recommending their service."

Jon Saunders, Contracts Manager, Comet

"Payment Solutions T/A SmartDebit have worked with The London Mint Office since we began to trade in the UK in 2006. They advised us on our payment processing platform from conception, implementation through to live processing of the major payment types. They worked with us side by side in setting up services with our Bank which proved invaluable. With SmartDebit's assistance we moved from an outsourced fulfilment and call centre to our own establishment which involved complex development of payment systems involving the UK, Norway and Germany. Our activities since then have grown substantially and we continue to seek advice and service from SmartDebit. We set up Direct Debits at the outset and are now investigating developing this further into online processing. We have found the services reliable which is critical in our marketplace. They have a solid understanding of the payment processing business across the board."

Simon Mellinger, Managing Director,
The London Mint Office

"SmartDebit removed a problem for us that’s common among smaller businesses: our bank wasn’t interested in allowing us to take direct debits unless in large quantities. I contacted SmartDebit and within a few weeks at a minimal cost, we were ready to go. The whole process was painless and there was always somebody at the end of a phone to answer any questions I had. I have absolutely no hesitation in recommending SmartDebit to small business owners looking for a cost effective direct debit service."

L Ogden, MD, Your SEO Services Ltd

"We have just started using Direct Debits to collect membership fees from our members, and we chose SmartDebit to handle the payments. They were very helpful, and the service ran reliably, which was a great relief to us."

Jonathan Patterson, North Oxford Lawn Tennis Club

"We set up a Direct Debit service for collecting funds from our accountancy practice customer base with our bank. We located SmartDebit via a search on the internet - from the initial call, it was clear they were highly knowledgeable and understood what was required. Our debiting schedules were complex: SmartDebit took the problem off our hands and the transition to outsource was smooth. A difficult and time consuming job vanished overnight and we are delighted. We're so impressed with their service that we actively promote the company to our customers."

Ollie Weber-Brown, The 2020 Group

"When setting up i-GO, our unique business model was completely dependent on establishing an efficient and cost-effective method for collecting monthly payments from new lens wearers which provide our primary source of income. Working with SmartDebit, we created a direct debiting system which has been rolled out to most of i-GO's opticians and delivers a reliable service so that we are confident of monies being paid on time every month. The iDD team are highly knowledgeable and extremely professional so that queries are dealt with promptly and we are confident that as i-GO grows, the first class iDD service will continue to support our expanding and more complex requirements."

Malcolm Hughes, Managing Director, i-GO

"We were in our first few months as a new start-up, not-for-profit organisation. We were looking for an efficient and reliable method for collecting subscription payments from our members. Direct Debits were the most reliable method but we could not manage the complex systems alone. Of all the companies that we contacted (and we contacted a lot!) SmartDebit were by far the best. They spent time talking me through the system, initial options and how they could support us as we expanded. Direct Debits have formed a core part of our revenue, and SmartDebit have made this so simple. I would thoroughly recommend the SmartDebit team to any new start-up."

Chris McCullough, Remedy UK